SHIPPING POLICY

  1. Delivery Charges for Orders Outside Nairobi:

    • All orders to be delivered outside Nairobi are subject to an upfront delivery fee of 300 KSH, which covers the delivery service provided by G4S.
  2. Delivery Timeline for Orders Outside Nairobi:

    • Orders outside Nairobi are dispatched promptly, and we strive to ensure that they arrive at your designated address on the next business day following order confirmation.
  3. Delivery Partner:

    • We have partnered with G4S, a trusted logistics provider, to ensure the safe and timely delivery of your orders outside Nairobi. Rest assured, your package is in good hands.
  4. Order Tracking:

    • Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor the progress of your delivery in real-time.
  5. Shipping Restrictions:

    • Please note that certain remote or inaccessible areas may have limited delivery coverage. In such cases, we will contact you to discuss alternative arrangements or refund options.
  6. Shipping Confirmation:

    • Upon successful delivery of your order, you will receive a shipping confirmation notification via email or SMS, along with any relevant tracking information.
  7. Contact Us:

    • If you have any questions or concerns regarding shipping or delivery, please don't hesitate to contact our customer support team 0722229450/0757417866