Return & Refund Policy

Last Updated: 2025/02/25

At iDecorators, we value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help!

Returns

We accept returns under the following conditions:

• Items must be returned within 2 days of delivery.
• Products must be unused, undamaged, and in their original packaging with all tags attached.
• A valid receipt or proof of purchase is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products
• Clearance or sale items
• Gift cards
• Opened or used products (where applicable)

Return Process

1. Contact Us: Email us at idecoratorhomes@gmail.com or call 0722229450 to initiate a return. Provide your order number and reason for the return.
2. Ship the Item Back: Once your return is approved, send the item to platinum plaza 306 . Customers are responsible for return shipping costs.
3. Inspection & Refund: Upon receiving your item, we will inspect it and process your refund within 5business days to the original payment method.

Exchanges

If you received a defective,damaged or wrong item, contact us within the same day for a replacement.

Refunds

• Refunds are issued after the returned item is inspected and approved.
• Shipping fees are non-refundable unless the return is due to an error on our part.
• If your refund is delayed, contact us on +254 724 444053

Need Help?

For any return or refund inquiries, please contact us at:
idecoratorhomes@idecoratorkenya.com
📞 0722229450/+254 724 444053