Refund policy
Return & Refund Policy
Last Updated: 2025/02/25
At iDecorators, we value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help!
Returns
We accept returns under the following conditions:
- Items must be returned within 2 days of delivery.
- Products must be unused, undamaged, and in their original packaging with all tags attached.
- A valid receipt or proof of purchase is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Clearance or sale items
- Gift cards
- Opened or used products (where applicable)
Return Process
- Contact Us: Email us at idecoratorhomes@gmail.com or call 0722229450 to initiate a return. Provide your order number and reason for the return.
- Ship the Item Back: Once your return is approved, send the item to platinum plaza 309 . Customers are responsible for return shipping costs.
- Inspection & Refund: Upon receiving your item, we will inspect it and process your refund within 5business days to the original payment method.
Exchanges
If you received a defective,damaged or wrong item, contact us within the same day for a replacement.
Refunds
- Refunds are issued after the returned item is inspected and approved.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- If your refund is delayed, contact us on +254 724 444053
Need Help?
For any return or refund inquiries, please contact us at:
📧 idecoratorhomes@gmail.com
📞 0722229450/+254 724 444053